CONSUMER CONTRACT DISPUTES

At the very least, it’s disappointing when some goods or services do not live up to expectations. Talk to our specialist lawyers today without any obligation, to find out if your statutory rights have been broken. Telephone us without obligation on: 02477 981545

Resolving a Consumer Dispute

Whenever goods or services are purchased you will have agreed to the sellers terms. A business is also legally bound to ensure that the products that they sell are fit for purpose.

Written contracts are always better as verbal contracts can be misunderstood. If anything goes wrong, then at least a written contract will provide insight as to what should have been provided.

You have statutory right regardless. If you feel as though a product does not meet the required expectations, you may be able to make a claim.

So what are your rights as a consumer?

Under the Consumer Rights Act 2015, suppliers are required to sell good that are of satisfactory quality and fit for purpose. If not, you have a number of options as follows:-

• Return the items within 30 days of purchase for a full refund.
• If the product cannot be repaired/replaced within six months you can get a refund.
• If the product does not last as long as expected you can get a repair/replacement or your money back for up to 6 years. This also applies to digital content such as music, games, apps and software.
• In some cases, a supplier will fix or replace a faulty product.

If the supplier is not willing to help you then you will need to take legal advice. Telephone us on: 02477 981545.

How can we help with your dispute?

If you have a consumer contract dispute, please give is a call to explain your situation to see if we can help you. Contact us for a friendly chat on how we can help you.

All initial enquiries are completely free of charge, so please do not hesitate to call us on: 02477 981545

We can provide a number of funding solutions including a fixed fee quotation and payment by instalments.